IVR is an automated voice response technology used in every industry at different levels. Using this an automated voice speaks to the called using pre-decided answer or by accessing the live database.
In this caller responds by pressing the keys. In IVR technology customer can access their information 24 hours a day without even talking to anybody.
The best example of automated IVR is our operators help line number. Whenever we call on our customer care, one automated voice greets us with a pre-decided response and then it asks us to press the desired extension, immediately after pressing the desired extension we got our response fetching the live database on operator's server.
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